Tuesday, January 26, 2010

Why companies need an HR presence

I am in a state of shock!

I just got off the phone with a very nice woman who works as an office manager for a small company in PA. Her husband (lets call him Dan) is a regional sales representative for a marble and tile company. She called me looking for advice. Dan has been the sales representative for PA, NY & NJ for 25 years, and he is EXCEPTIONAL at his job. The clients love him and his income proves the point. At the beginning of 2010, the company decided to take NJ out of Dan's territory. Hard pill to swallow. NJ makes up 1/3 of his income, but OK - he'd rather have a job then not. Last week the company received a letter from one of Dan's former clients in NJ asking after Dan. The client was disappointed that Dan was no longer their contact. They wanted to know why this happened. The client received a letter back from the company stating "Dan will no longer be your sales contact as we are managing him towards retirement."

WHAT!?!?!? Am I the only in a state of shock? Let me know your thoughts!

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